Laravel Developer
Karachi
2024-10-29
Minimum Qualifications & Experience:
- BS in Computer Science or Experience in Relevant Field
- Excellent knowledge of Laravel PHP Framework
- Experience in building RESTful APIs using Laravel
- Solid foundation in PHP, HTML, CSS, and JavaScript
- Understanding of database design and management (MySQL, PostgreSQL, etc.)
- Experience with Git or other version control systems
- Knowledge of these skills would be a plus point; Livewire,Alpine,VueJS/ ReactJS
Duties and Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance
Capabilities/ Skill Required:
- Adaptable and Patience to learn and grow
- Passionate about delivering on time
- Good problem-solving skills and attention to detail
- Excellent communication and teamwork skills
IOS Developer
Karachi
2023-11-10
Minimum Qualifications & Experience:
- BS degree in Computer Science or similar technical field of study or equivalent practical experience.
- Proficient with Objective-C and Swift, SwiftUI, and Cocoa Touch
- Minimum 3 years of industry experience in iOS application development.
- Experience with Objective-C, Swift and Swift UI
- Experience with Service Oriented Architecture, JSON and XML.
- Experience with third-party libraries and APIs integration.
Duties and Responsibilities:
- The incumbent will be responsible to design and build applications on the iOS platform.
- He/she should have strong command in developing native iOS application and frameworks using Objective-C, Swift and SwiftUI
- They should be able to translate functional specifications into logical, component-based technical designs and write clean, simple, and tested code to support new product features.
- They should have a hands-on grip in designing, implementing and testing iOS applications - using state of the art iOS APIs and frameworks.
- They should be able to develop robust and extendible code using the latest iOS Design Patterns and develop new features to add to existing apps as well as new apps.
- Collaboration will be required with cross-functional teams to define, design, and ship new features and build rapid prototypes to highlight potential new features.
- Work on bug fixing and improving application performance will be needed along with continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Capabilities/ Skill Required:
- Interest and ability to learn other coding languages as needed.
- Familiarity with cloud message APIs and push notifications
- Familiarity with web technologies, HTML and web scripting languages.
- Familiarity with modern iOS development and libraries.
- Working proficiency and communication skills in verbal and written English.
Customer Support Representative (CSR)
Karachi
2023-11-10
Minimum Qualifications & Experience:
- Intermediate/ Graduate, 1 years’ Experience in a similar Industry.
Capabilities/ Skills Required:
- Communication skills, Fluent in English and Time Management.
- Strong multitasking and target achieving skill.
- Can handle stress and hectic calls.
- Should possess good anger management skills.
- Self-motivated and motivator for team. Driven by targets
- Can work under pressure in busy hours
- Problem Solving –Identify and solve problems in a timely manner.
- Customer oriented attitude with professionalism.
Duties and Responsibilities:
- Following call handling guidelines and etiquettes from the training manual.
- Follow communication “scripts” when handling different topics.
- Receive calls and listen to customers proactively and quick on calls.
- Checking Emails frequently, reply when required or necessary.
- Be active on Online Chat Mediums.
TEAM LEADER
Karachi
2023-11-10
Minimum Qualifications & Experience:
- Business Graduate.
- 2-3 Years’ Experience in Customer Support and have proven experience of Controlling.
Capabilities/ Skill Required:
- Team Building
- Managing floor operations
- Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills. Ability to communicate and influence effectively over the official communication channels.
- Should have good anger management skills and able to handle rejection and hostile customers.
- Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
- Go the “extra mile” to meet sales targets and facilitate revenue growth.
- Keep records of calls and sales and note useful information.
- Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
- Strong multitasking, time management, and target-achieving skills.
- Self-motivated and motivator for team. Driven by targets
- Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
- Problem Solving –Identify and solve problems in a timely manner.
- Entrepreneurial acumen.
Duties and Responsibilities:
- Managing Team, their roster, leaves etc.
- Monitoring the tasks on daily basis. DSR to be updated by team members and himself.
- Develop Staff, Training/Coaching
- Support Staff CSRs to perform their job efficiently and effectively.
- Performance reviews of reporting team members.
- Handle escalations.
- Provide answers and guidance to staff on unusual and complex situation.
- Lead and Inspire team members.
- Communicate company news
- Facilitate meetings, attend briefings
- Handle Complaints
- Self-Development
- Improve technical skills
CONTROLLER
Karachi
2023-11-10
Minimum Qualifications & Experience:
- Intermediate/ Graduate, 2 years’ Experience in a similar Industry
Capabilities/ Skills Required:
- Team Building
- Managing floor operations
- Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Ability to communicate and influence effectively over the official communication channels.
- Should have good anger management skills and able to handle rejection and hostile customers.
- Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
- Go the “extra mile” to meet sales targets and facilitate revenue growth.
- Keep records of calls and sales and note useful information.
- Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
- Strong multitasking, time management, and target achieving skills.
- Self-motivated and motivator for team. Driven by targets
- Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
- Problem Solving –Identify and solve problems in a timely manner.
Duties and Responsibilities:
- Monitoring the tasks on daily basis. DSR to be updated by
- team members and himself.
- Staff, Training/Coaching
- Staff CSRs to perform their job efficiently and effectively.
- Performance reviews of reporting team members.
- Handle escalations.
- Provide answers and guidance to staff on unusual and complex situation.
- Lead and Inspire team members.
- Communicate company news
- Facilitate meetings, attend briefings
- Handle Complaints
- Self-Development
