JC-Technologies

Business Graduate.
2-3 Years’ Experience in Customer Support and have proven experience of Controlling.

Team Building
Managing floor operations
Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
Ability to learn about products and services and describe/explain them to prospects.
Excellent communication and interpersonal skills. Ability to communicate and influence effectively over the official communication channels.
Should have good anger management skills and able to handle rejection and hostile customers.
Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
Go the “extra mile” to meet sales targets and facilitate revenue growth.
Keep records of calls and sales and note useful information.
Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
Strong multitasking, time management, and target-achieving skills.
Self-motivated and motivator for team. Driven by targets
Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
Problem Solving –Identify and solve problems in a timely manner.
Entrepreneurial acumen.

Managing Team, their roster, leaves etc.
Monitoring the tasks on daily basis. DSR to be updated by team members and himself.
Develop Staff, Training/Coaching
Support Staff CSRs to perform their job efficiently and effectively.
Performance reviews of reporting team members.
Handle escalations.
Provide answers and guidance to staff on unusual and complex situation.
Lead and Inspire team members.
Communicate company news
Facilitate meetings, attend briefings
Handle Complaints
Self-Development
Improve technical skills

TEAM LEADER