Minimum Qualifications & Experience:

• Intermediate/ Graduate, 2 years’ Experience in a similar Industry

Capabilities/ Skills Required:

• Team Building
• Managing floor operations
• Weekly QA/QC of the call center as per the standards in coordination with QA Manager.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Ability to communicate and influence effectively over the official communication channels.
• Should have good anger management skills and able to handle rejection and hostile customers.
• Outstanding negotiation skills with the ability to influence and resolve issues / address complaints.
• Go the “extra mile” to meet sales targets and facilitate revenue growth.
• Keep records of calls and sales and note useful information.
• Good knowledge of CRM system and its different utilities as per the assigned access of CRM.
• Strong multitasking, time management, and target achieving skills.
• Self-motivated and motivator for team. Driven by targets
• Selling skills - Persuasion, Telephone Sales, Customer Focus, sensitivity to Customer Needs, Closing Skills.
• Problem Solving –Identify and solve problems in a timely manner.

Duties and Responsibilities:

• Monitoring the tasks on daily basis. DSR to be updated by
• team members and himself.
• Staff, Training/Coaching
• Staff CSRs to perform their job efficiently and effectively.
• Performance reviews of reporting team members.
• Handle escalations.
• Provide answers and guidance to staff on unusual and complex situation.
• Lead and Inspire team members.
• Communicate company news
• Facilitate meetings, attend briefings
• Handle Complaints
• Self-Development

Status	Open
Business Sector	Customer Contact Center
Job Type	Contract
Work Mode	on-site
Location	Karachi
Posted Date	2023-11-10
Starting Date	2023-11-10
Expiry Date	2023-11-25